TERMS & 
CONDITIONS

Caps Maker ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website capsmaker.uk (the "Service"). By using our Service, you confirm that you have read and understood this Privacy Policy.

1. Information We Collect

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Service.
• Process orders, payments, deliveries, returns, and customer service requests.
• Send order confirmations, invoices, shipping updates, and important service messages.
• Improve, personalise, and develop our website, products, and customer experience.
• Understand how users interact with our Service and diagnose technical issues.
• Send marketing communications where permitted, and only when you can opt out easily.
• Review and process job applications, if submitted.
• Protect our business, customers, and website from fraud and misuse.

3. Lawful Bases For Processing (UK GDPR)

Where UK data protection laws apply, we process personal information under one or more of these lawful bases:

• Contract: To fulfil an order or provide a service you requested.
• Legal obligation: To meet legal and regulatory requirements.
• Legitimate interests: To improve our Service, prevent fraud, and run our business, provided your rights do not override these interests.
• Consent: For certain marketing communications and non-essential cookies, where required.

4. Sharing Your Information

We do not rent your personal information to third parties. We may share information in these situations:

• Service providers: Companies that help us run our business, such as payment processors, delivery partners, hosting providers, analytics providers, and customer support tools.
• Business transfers: If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
• Legal reasons: If required to comply with law, regulation, court order, or lawful government request.
• With your consent: Where you ask us to share information or explicitly agree.

Service providers are required to use your data only for providing services to us and to keep it secure.

5. Marketing Preferences

If you opt in to receive marketing messages, you can opt out at any time by:

• Using the unsubscribe link in our emails, or
• Contacting us using the details in the Contact section.

We may still send essential service messages, such as order updates or important account notices.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality.
• Remember preferences.
• Understand website traffic and performance.
• Support marketing activities (where applicable and permitted).

You can control cookies through your browser settings and, where available, our cookie settings tool. If you block certain cookies, parts of the Service may not function correctly.

7. Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, including:

• Completing transactions and providing services.
• Meeting legal, accounting, and tax requirements.
• Resolving disputes and enforcing our terms.

When we no longer need your information, we securely delete or anonymise it.

8. Security of Your Information

We use administrative, technical, and organisational measures designed to protect your personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

9. Your Data Protection Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your information in certain circumstances.
• Restrict processing in certain circumstances.
• Object to processing where we rely on legitimate interests.
• Data portability where applicable.
• Withdraw consent at any time where we rely on consent.

To exercise these rights, contact us using the details below.

Complaints

If you are in the United Kingdom and you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO). We encourage you to contact us first so we can try to resolve the issue.

10. Children's Privacy

Our Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to remove it.

11. International Data Transfers

Your information may be processed outside the United Kingdom. Where this happens, we take steps to protect your information, such as using appropriate safeguards and contractual protections recognised under UK data protection law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Please review this page periodically.