PRIVACY
POLICY
Welcome to Caps Maker. By accessing or using capsmaker.uk (the "Website"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). Please read them carefully. If you do not agree with these Terms, you must not use the Website.
1. General
These Terms govern your use of our Website and any products or services we provide through it. By using the Website, you agree to these Terms, our Privacy Policy, and any additional terms that may apply to specific products, services, promotions, or features. We may update these Terms from time to time. Any changes will be posted on this page, and the "Effective Date" above will be updated. Your continued use of the Website after changes are posted means you accept the updated Terms.
2. Intellectual Property
All content on the Website, including text, graphics, logos, images, product designs, layout, and software (collectively, "Content"), is owned by or licensed to Caps Maker and is protected under applicable intellectual property laws. You may not copy, reproduce, modify, publish, distribute, display, or exploit any part of the Website or Content without our prior written permission, except where permitted by law.
3. Product Information
We work to ensure product descriptions, visuals, and information on the Website are as accurate as reasonably possible. However, we do not guarantee that descriptions, images, colours, sizes, or other content are always accurate, complete, current, or error-free. Please note that colours and finishes may appear differently on screens and may vary slightly depending on material and production methods. If a product is materially different from what is described, the options available to you will be handled in line with our Returns and Refunds section below.
4. Ordering and Payment
All orders are subject to acceptance by us. We reserve the right to refuse or cancel an order at our discretion, including in cases of suspected fraud, pricing errors, or stock and supply limitations. When you place an order, we will typically send an order confirmation email. It is your responsibility to review the confirmation and contact us promptly if you believe there is any error. Payment must be received before we process and dispatch your order. We accept major payment methods as displayed at checkout.
5. Shipping and Delivery
Delivery times vary depending on the destination, order volume, and product availability. Any delivery dates provided are estimates only. We are not responsible for delays caused by couriers, customs, weather, peak periods, or other events outside our reasonable control. Risk of loss or damage passes to you once the order has been handed to the courier, unless otherwise required by applicable UK consumer law.
6. Returns and Refunds
6.1 Standard Returns
We accept returns of eligible items in new, unused condition within 30 days of delivery for a refund or exchange, where applicable. To request a return, you must contact our support team for instructions before sending items back.
6.2 Custom Orders
Because custom products are made to your specifications, custom orders are generally non-refundable, except where the items arrive damaged, defective, or incorrect due to our error, or you have rights under applicable UK consumer protection laws. If your custom order has an issue, contact us as soon as possible and provide photos and your order details so we can review and resolve it.
6.3 Refund Processing
Approved refunds are processed to the original payment method. Shipping charges are non-refundable unless required by law.
7. Limitation of Liability
To the fullest extent permitted by law, Caps Maker excludes all implied warranties and conditions, including implied warranties of satisfactory quality, fitness for purpose, and non-infringement. We do not guarantee that the Website will be uninterrupted, secure, or free from errors, viruses, or harmful components. To the extent permitted by law, Caps Maker will not be liable for any indirect, incidental, special, or consequential losses arising out of or relating to your use of the Website, products, or services. Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
8. Governing Law
These Terms and any dispute or claim arising from them (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction.
9. Changes to These Terms
We may revise these Terms at any time. Updates will be posted on this page with a revised Effective Date. You are responsible for checking this page periodically.
10. Privacy Policy
We take privacy seriously. Any personal information you provide is handled according to our Privacy Policy. For details on how we collect, use, and protect personal data, please refer to our Privacy Policy page.
11. User Accounts
If you create an account on our Website, you are responsible for keeping your login details secure, restricting access to your device, and all activities that occur under your account.
12. Indemnification
You agree to indemnify and hold harmless Caps Maker, its directors, officers, employees, and service providers from any claims, losses, damages, liabilities, and expenses arising out of your breach of these Terms.
13. Termination
We may suspend or terminate access to the Website (including user accounts) immediately, without notice, if we reasonably believe you have breached these Terms or misused the Website.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
15. Entire Agreement
These Terms, together with any documents expressly referenced, form the entire agreement between you and Caps Maker regarding your use of the Website and replace any prior agreements.
16. Contact Information
Phone
+(855)765-5888Address
100 Borough High Street Alpha House, London, SE1 1LB, GBR
Website
capsmaker.uk
